Dear Clients…

Your satisfaction with our products and service is our TOP priority and we would go an extra mile to assure that. We are a dynamic company and do realize that without our loyal clients and referrals we wouldn’t exist, so we are always open for suggestions and would do our best to accommodate your requests. Our current Return and Exchange policy are as following:

EXCHANGE / RETURN POLICY

In case you would need to exchange or return an item, we would gladly work with you to assure your complete satisfaction with our service. We offer FREE return shipping for an exchange (US clients only) on any items over $100 in value (excluding Clearance items with prices ending with .79)!

For an exchange: please contact us via email (customerservice@skatersplace.ca) within 60 days of purchase to assure that we have the other item/skate size in stock. The originally purchased item will have to be brand-new (unused) and returned with no signs of use, clean and with no scratches. The original packaging will be required (if applicable).

 

For all US clients: For any items, a UPS/FedEx return shipping label will have to be generated by us and it will be forwarded to you via email. If the product value is over $100, the return shipping cost will be covered by ProSkaters Place, if it is under $100, the client will have to cover its cost ($15). Once the product received and inspected, the new one will be shipped out with the appropriate shipping option to you. Please note that the replacement item’s shipping cost will be at the client’s expense (usually $25) and will have to be charged prior to the shipment. Only one size exchange will be covered by us for the items over $100 in price, while the rest of the shipments back and forth will have to be covered by the client (usually $45 in total).

For all Canadian and International clients: For any items, the client will need to ship it back to our warehouse in Toronto, Ontario with any shipping service that is the most convenient and least expensive to the client, as the cost will have to be covered by the shipper. Once the product received and inspected, the new one will be shipped out with the appropriate shipping option to you. Please note that the replacement item’s shipping cost will be at the client’s expense (usually $20 for Canada) and will have to be charged prior to the shipment.

 

For returns for a refund: please contact us via email (customerservice@skatersplace.ca) within 60 days of purchase. The originally purchased item will have to be brand-new (unused) and returned with no signs of use, clean and with no scratches. The original packaging will be required (if applicable). For your convenience, we are not charging restocking or handling fees! We are always ready to work with you on other options.
For all US clients: For any items, a UPS/FedEx return shipping label will have to be generated by us and it will be forwarded to you via email.  Once the product received and inspected, a refund will be issued.  If the item was shipped to you and the order has qualified for the Free Shipping option, the original shipping cost as well the cost of the return shipment would be deducted from the refund amount (usually $45 in total). If the original shipment was paid for, this amount will not be refunded as well as the cost of the return shipment (usually $20) will be deducted from the refund.

For all Canadian and International clients: For any items, the client will need to ship it back to our warehouse in Toronto, Ontario with any shipping service that is the most convenient and least expensive to the client, as the cost will have to be covered by the shipper. Once the product received and inspected, a refund will be issued.  If the item was shipped to you and the order has qualified for the Free Shipping option, the original shipping cost would be deducted from the refund amount (usually $25). If the original shipment was paid for, this amount will not be refunded.

Please kindly let us know the reason for return, so we will be able to learn and improve for the next time! Please make sure that:
  • Your item should be brand-new and can be sold again as new. Item(s) must be in original packaging without any tags removed. Item(s) cannot be used, scuffed, sharpened, washed, smelling of odor, etc…
  • Packaging is not damaged or missing. No tape, stickers, shipping labels or other foreign objects can be attached to the box.

Any item(s) not meeting the above requirements will not be accepted and the customer responsible for return shipping. A copy of your invoice is helpful but not mandatory. Sorry, but we are unable to offer the free return for an exchange shipping service to our international clients (outside of USA and Canada) due to a high cost of shipping.

Please note: While we will do our best we can not guarantee the customization parts availability. A wrong color of the wheels or any other parts on skates will NOT qualify skates for a free return.

We gladly would address any warranty or return issues in person at our brick and mortar store located at 911 Alness St, Toronto ON M3J 2J1 (Dufferin & Steeles area)

Hours of operation:

Mon – 10:30AM -7:00PM
Tue – Closed
Wed – 10:30AM -7:00PM
Thur- Closed
Fri – 10:30AM -3:00PM
Sat – 10:30AM -3:00PM
Sun – Closed